Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1) PAYMENT
Full payment will be required on ordering (on a Pro-Forma basis) Unless by prior credit agreement

2) DELIVERY DATES
Delivery dates are estimated, Simple Grass Ltd will not be held liable for any costs incurred through late delivery. If for any reason the purchaser is unable to accept delivery of the goods at the time previously arranged a redelivery charge will be charged

3) OWNERSHIP
Simple Grass Ltd shall remain the owner of all goods until the full amount of invoice value has been paid.

4) LIABILITY
It will be the responsibility of the purchaser to ensure that all goods are insured once delivered.  Simple Grass Ltd are only responsible for the goods up to the time of delivery. Under no circumstances will Simple Grass Ltd be liable for any loss or injury attributable to defects in the goods or otherwise in relation to the performance of any contract entered into between Simple Grass Ltd and the purchaser. The purchaser shall indefinite Simple Grass Ltd against any claim for such damage, loss or injury made against Simple Grass Ltd by a third party

5) WARRANTY
Manufacturer’s warranty covers artificial grass products for a minimum of 36 months to 120 months depending on the product purchased which will be stated on the invoice. from the date of the invoice which covers UV Rays. We will replace goods not found to conform to the warranty. The seller takes steps were deemed necessary to bring the goods into a state where the item is free from such defects, providing the alleged fault is not the result of accidental or wilful damage or normal wear and tear

6) DAMAGED/MISSING ITEMS
Any damage or shortage of items must be reported within 3 days of delivery. Emailed photographs will be required showing damage/fault prior to replacements being dispatched. All items should be checked off on delivery and Simple Grass Ltd will advise purchaser if any items are outstanding. We cannot accept liability for items that go missing after delivery

7) CANCELLATION
Simple Grass Ltd reserves the right to charge the client for any costs incurred through a change of installation date or cancellation, which is not the fault of Simple Grass Ltd

9) CUT SIZES  – GRASS/PRODUCTS
Grass cut to order cannot be returned once they have been dispatched unless the item is proven to be faulty. We also cannot accept returns of any product if it is found that the problems resulted from the product being incorrectly installed/stored/cut by you (the customer)

10) RETURNS
full grass rolls can be returned within 7 days of receipt of goods, in original packaging. 10% handling & Collection charge will be met by the customer

About Our Products

We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from Simple Grass Ltd, just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles!

Low Maintenance

No Watering

Pet Friendly

Child Friendly

Weather Safe

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