Do you have a question?

Below are some of our frequently asked questions.

We do our best to answer any and all question you may have,  if you cannot find an answer to your question below, our team is on hand by phone, live chat or by sending us an email. Please do get in touch with us here: Contact Us


Your artificial grass can be laid on hard surfaces and can be easily installed to replace your existing lawn. Hard surfaces that are common for laying artificial grass can include roof terraces, play areas, outside offices, around caravans, pathways, driveways, balconies and commercial areas; all provided that drainage is good. When replacing an existing lawn with your artificial grass, please make sure the ground is prepared suitably beforehand.

We would advise against ordering two different widths of the same grass if they are for the same area. Different rolls of artificial grass can differ slightly in colour variation. We do advise you to order the same widths for all pieces in this situation as this will limit the colour variation of the pile.

Artificial grass can be fitted over a wide range of surfaces. See our DIY installation page for further details. When fitting over decking, a soft foam underlay is best to use prior to fitting.

Cleaning your artificial grass from Simple Grass is as simple as a quick rinse. We recommend the use of our specially formulated artificial grass cleaners in order to clean thoroughly and get rid of stubborn stains when combined with a garden hose or even a good rainfall.

Yes, Simple Grass artificial lawns are ideal for dogs and cats to play on. All of our products can be easily cleaned using a garden hose, warm water and mild detergent, or even with a good rainfall. Our artificial grass is very durable and manufactured to stand the test of time. More Info

“All of our artificial grasses are safe for children to play on just as if it were your normal garden area. We recommend choosing an artificial grass with a high softness rating as these grasses have been tried and tested to be soft and well cushioning.

We would advise that for artificial grasses laid in public or commercial areas that cater for children; such as play centres, play warehouses etc – correct shockpad/underlay must be installed to accommodate any fall heights.”

“With the majority of fake grass products you should always consider which way you want to lay the grass when received. The artificial lawn will look slightly lighter from one direction and darker from another, so it’s important to decide which way your lawn will face before it is fitted. When you receive your artificial grass from Simple Grass, it’s always best to roll it out slightly in all directions to see which you prefer.

Different rolls of Artificial Grass can differ slightly in colour variation. If you are ordering two or more pieces of Artificial Grass that will be joined together please inform us upon placing your order so we can make every effort to ensure cuts are taken from the same roll where possible. (This is not a guaranteed service and we cannot be held responsible for slight colour variation which occurs as a result of cuts being taken from different rolls.) We do advise you to order the same widths for all pieces in this situation as this will limit the colour variation.

Be sure when placing & joining two or more pieces together, that the pile direction runs in the same direction. Always check before fully fitting two pieces together by taking a step back and checking the pile runs in the same direction. Never try to fit your grass at different angles as this will highlight the join and may cause colour variation between the pieces.”

“Simple Grass artificial grass is very easy to maintain. Nothing more than a quick brush to remove debris such as leaves, twigs and seeds; and your artificial grass will continue to look fantastic all year round. Not only that, but brushing also helps to keep that natural looking Grass pile without the hassle of mowing, weeding and watering.

If you need to clean your grass, cleaning your artificial grass from Simple Grass is as simple as a quick rinse. We recommend the use of our specially formulated artificial grass cleaners in order to clean thoroughly and get rid of stubborn stains when combined with a garden hose or even a good rainfall.”

To protect against weeds, we recommend that you apply weed killer to the area prior to fitting our weed suppressant membrane. This combination should provide you with the perfect defence against weeds.


“The best way to work out the area you need when looking to buy artificial grass, is to draw an accurate plan on squared graph paper if you have some available. Simply measure the width and length of your area, at the largest point, taking into account any extra areas you may need to cover if your garden isn’t square or rectangular in size.

If worked out accurately, you may then be able to calculate exactly how much artificial grass you would need to cover your garden area, but if in doubt, the simplest method is to multiply those two largest dimensions in order to get your coverage area. Always try to work in metres rather than feet and inches, but for reference, the majority of products available from Simple Grass are found in 2m (6ft 6’’) & 4m (13ft) widths.

Please bear in mind that based on these widths, you may need two or more cuts in order to cover your desired area with artificial grass. Should you need two or more cuts, feel free to check our DIY installation guide for further detail on how to successfully join the two pieces for a seamless finish. Note that if you have more than one cut in multiple widths, you may experience slight colour variation – because of this, we recommend you stick to the same widths, even if it means more wastage”

No need to worry when buying artificial grass from Simple Grass The majority of our ranges have porous backing and will drain sufficiently provided the area beneath has good drainage.

Our artificial grasses are fully UV stabilized and carry a minimum guarantee of 5 years against fading from sun exposure, meaning your grass will stay green all year round! However, as our outdoor carpets are made from different materials, they are prone to gradually fading from sunlight

Artificial grass is quite simple to lay and this can be a very cost-effective solution compared with hiring a local landscaper. If you’re at all unsure, then feel free to contact us for further advice, or check out our DIY installation guide which gives you a step by step guide to fitting an artificial lawn on almost any suitable surface.

We are always looking to expand our range of recommended fitters and installers. Please feel free to contact us with any queries you may have and we can discuss a range of opportunities with you.


We accept the following common payment methods:

  • Visa
  • Mastercard
  • PayPal
  • Visa Electron
  • Maestro

We do not accept any cash or cheque payments but accept BACS

You will be charged for your order as soon as you have clicked the Place Order button and your bank has accepted the transaction. However, you may not see it on your bank transaction report for a couple of days.

Yes, our site is safe and secure to use and enter your payment details. We ensure that all data passed between customers and us is fully protected by using the latest security standards, including 256bit encryption and a 2048bit root. We do this through a security certificate granted by GeoTrust, Inc. – the team that protects the internet’s 1 million most visited domains

Yes, although our website is completely secure we understand that not everyone is happy with purchasing online. Therefore we also have the option of placing your order over the phone. Our Sales team would be more than happy to take your order. You can get hold of our sales team by phoning 01883 672 101

No, we do not currently offer interest free credit.

Your payment could have been refused for a number of reasons – if it’s a card payment, it was most likely refused by the card issuer. In any case, almost all refused payments aren’t us, but may sometimes be a result of our security checks. If you contact our Sales team on  01883 672 101 they will be able to have a look into this for you and help you reach a resolution over the phone.

If you haven’t received a receipt for your order, please check in your junk and spam in your email account to ensure it hasn’t gone into the wrong folder. If it is not there, please contact our Customer Services team on 01883 672 101 or who will be able to resend it to your email address.


If you would like to amend your order e.g. change the product you have ordered or the amount, please contact our Sales team on 01883 672 101 or email

Please note that we are only able to amend orders up to 36 hours before delivery.

If you would like to cancel your order please contact our Customer Services team on 01883 672 101 or email us at

You can place an order by using either the website or contact our Sales team on 01883 672 101.

To place an order online all you need to do is:

  1. Find the product that you would like on the website
  2. Enter the required quantity and press Add to Cart
  3. Go to your cart and proceed to checkout
  4. Enter your contact details and specify a delivery date
  5. Enter your payment details into our secure checkout system
  6. Once this has been completed you will receive an email with a confirmation of your order and all the information you require

If you are wanting to place the order by phone, you will just need to provide our sales team with the required measurements, contact and payment details and they will go through every step with you. At the end of the call, you will receive an email with a confirmation of your order and all the information you require.

Yes, you can order up to six free artificial grass samples. All you need to do is:

  1. Click on the free sample box next to the products you would like.
  2. Go to your cart and enter your contact details

Within 24 hours your samples will then be selected, packaged up and dispatched to you (first class) in the post.

If you have a discount code, you can enter it in the Discount Code box in your shopping cart. The code will then deduct the specified amount from the total cost of your products. You will see the deduction in the checkout where there is a breakdown of the costs.

Please note: Only one promotional code can be used per order. The code will not deduct anything from the delivery cost.

If your discount code is not working the most likely explanation is that it has expired. If you are having problems with a code you believe to still be running please contact us via live chat, email Sales on or phone us on 01883 672 101.

If you would like to change your account details, you can do this by contacting our Customer Service team on:

Tel: 01883 672 101


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